Refund policy

Returns and Refunds Policy

Last updated: 21 September 2026

We hope you are happy with your Alkemii products. This policy explains cancellation, returns, refunds and remedies for faulty products.

Nothing in this policy limits your statutory consumer rights.

1. Cancelling an online order

If you are a UK consumer buying online, you generally have the right to cancel your order without giving a reason.

You may cancel within 14 days after the day on which you, or a person nominated by you, receives the goods.

If your order is delivered in more than one instalment, the cancellation period normally begins when you receive the final item or instalment.

After telling us that you wish to cancel, you must return the goods within a further 14 days.

2. How to cancel

To cancel an order, contact us at:

Email: hello@alkemii.com

Please include:

- your name;

- order number;

- the product or products you wish to return;

- the date the order was received; and

- your preferred refund method, if relevant.

You may use the following wording:

"I hereby give notice that I cancel my contract for the purchase of the following goods: [insert goods]. Order number: [insert number]. Ordered on: [insert date]. Received on: [insert date]. Name: [insert name]. Address: [insert address]."

3. Condition of returned goods

You may handle goods only to the extent reasonably necessary to establish their nature, characteristics and functioning.

If goods have been handled beyond what is reasonably necessary, we may make a deduction from the refund to reflect any reduction in value, where permitted by law.

For safety and hygiene reasons, certain sealed products may not be returnable once the seal has been broken. This may include products that are genuinely unsuitable for return after opening, such as certain sealed cosmetic, supplement or patch products.

This restriction applies only where the product is legally excluded from cancellation after unsealing. It does not affect your rights in relation to faulty, unsafe, misdescribed or non-conforming goods.

4. Returning goods

Unless the product is faulty, damaged or not as described, you are responsible for the direct cost of returning goods after cancelling an order.

Return the goods to:

4, 57 St Quintin Avenue, W10 6NZ

We recommend using a tracked delivery service and keeping proof of postage. We are not responsible for a return that is lost before it reaches us where you cannot provide evidence that it was sent.

5. Refunds for cancelled orders

When you cancel an order, we will refund the price paid for the goods and the cost of our basic standard delivery option.

We will not refund the additional cost of a premium delivery service where you selected a more expensive delivery option.

We will issue the refund without undue delay and generally within 14 days of the earliest of:

- the day we receive the returned goods

- the day you provide evidence that you have returned the goods.

We may delay the refund until we receive the goods or evidence of return, whichever is earlier.

Refunds will normally be made using the original payment method.

6. Faulty, damaged or misdescribed goods

If a product is faulty, unsafe, damaged, not as described or does not conform to the contract, please contact us at **hello@alkemii.com* as soon as reasonably possible.

Please provide:

- your order number;

- a description of the problem;

- photographs where relevant; and

- photographs of the packaging where relevant.

Depending on the circumstances and applicable law, you may have the right to:

- reject the goods and receive a refund;

- request a repair or replacement;

- request a price reduction; or

- receive another appropriate remedy.

We will deal with the matter in accordance with your legal rights. You are not required to report a fault within 48 hours in order to preserve your statutory rights.

7. Non-returnable items

Subject to your statutory rights, the following may not be returnable:

- sealed products that have been unsealed and are unsuitable for return for health or hygiene reasons;

- gift cards, where applicable;

- personalised products, where applicable; and

- products that have been used or damaged beyond what is reasonably necessary to inspect them.

8. Exchanges

We do not currently offer direct exchanges. If you want a different product, you may return the original product where eligible and place a new order.