Shipping policy

Shipping Policy

Last updated: 21 September 2026

This Shipping Policy explains how Alkemii processes and delivers orders placed through our website.

1. Order processing

Orders are usually processed Monday to Friday, excluding UK bank holidays.

After placing an order, you will receive an order-confirmation email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

When your order is dispatched, we will send a dispatch email. Tracking information will be provided where available.

2. Delivery locations

We currently deliver to addresses in:

Great Britain and Northern Ireland

If delivery is unavailable to a particular address, this will be indicated at checkout.

International delivery may be introduced in the future. If international delivery is available, the applicable delivery costs, estimated delivery times, customs charges, duties and taxes will be displayed at checkout where possible.

3. Delivery costs and estimated times

Delivery options, costs and estimated delivery times will be displayed before you complete payment.

Delivery times are estimates and may vary because of:

- courier delays;

- busy periods;

- product launches;

- severe weather;

- strikes;

- customs processing;

- incorrect or incomplete delivery information; or

- events outside our reasonable control.

Unless we agree a different delivery period with you, we will aim to deliver goods without undue delay and generally within 30 days.

4. Delivery responsibility

We remain responsible for the goods until they are delivered to you or to a person you nominate to receive them, unless you independently arrange a carrier that we did not offer.

Please check that your delivery details are correct before completing your order. If you provide an incorrect or incomplete address, this may delay delivery or result in additional delivery costs.

5. Delayed or missing orders

If your order has not arrived within the estimated delivery window, please contact us at **hello@alkemii.com* and include your order number.

We will investigate the matter with the relevant delivery partner.

If goods are not delivered within the agreed period, or within a reasonable additional period where applicable, you may have legal rights to cancel the order and receive a refund.

6. Damaged orders

Please inspect your order when it arrives and contact us as soon as reasonably possible if the packaging or product appears damaged.

Please include:

- your order number;

- photographs of the packaging and product;

- a description of the damage; and

- any relevant delivery information.

A request for photographs helps us investigate the issue but does not limit or remove your statutory rights.

7. Incorrect delivery information

We are not responsible for delays or failed delivery caused solely by incorrect or incomplete delivery information supplied by you. This does not affect any rights you may have where the goods are faulty, damaged, misdescribed or otherwise do not conform to the contract.

8. Contact

For shipping questions, contact:

Email: hello@alkemii.com